What is a Full Complaint?

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While the Telephone Preference Service (TPS) and the Corporate (CTPS) can handle complaints for you, the organisation that enforces the law against nuisance callers is the Information Commissioner’s Office (ICO).
We regularly send complaints to the ICO which helps them take action against nuisance callers and spot complaint trends.

To make a valid complaint:

• Your telephone number must have been registered with either TPS/CTPS for 28 days or more.
• The number you are complaining about must be a live unsolicited direct marketing call where you had a conversation with the caller, who tried to sell/market their products/service.
• You must give the company name and/or telephone number, date and time of the call you want to report.
• You must agree that some information supplied (name, telephone number, postcode) will be given to the company you are complaining about, to let them investigate the complaint, find you on their system and remove as appropriate.
If any of the above does not apply TPS/CTPS may be unable to accept/investigate your complaint.

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